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AccentureControl: Getting It and Keeping It in BPO - For many executives, the greatest challenge of business process outsourcing (BPO) is not operational but managerial. In our research, based on 30 in-depth interviews with senior executives who steer BPO relationships for their organizations, we make three ... - April 2004 High Performance Outsourcing: Gaining Control through Outsourcing in the Manufacturing and Consumer Industries - The benefits of outsourcing reach far beyond the well-known advantages of reduced costs and increased efficiency. Outsourcing is being embraced for the ability it gives executives to predict business results and support strategic planning. - April 2004 Improving Business Performance: Outsourcing Finance & Accounting in the Manufacturing & Consumer Industries - A recent global survey conducted for Accenture by the Economist Intelligence Unit shows manufacturing and consumer industries are primed for outsourcing growth. The study also reveals what respondents point to as the most important factor in achievi... - May 2004 Gaining Control Through Business Process Outsourcing: Executive Discussion Forum - Interest in outsourcing as a tool for control is intensifying, according to results from a survey conducted by Accenture of executives in more than 1,000 consumer goods, manufacturing and service organizations. Complementing this research, senior ex... - June 2004 Driving High-Performance Outsourcing: Best Practices from the Masters - How do you get the most from your next outsourcing arrangement? One sure way is to borrow best practices from the masters, companies that have been outsourcing successfully for years. A new global survey of companies with deep experience in outsourcing con... - July 2004 Outsourcing Finance and Accounting Leads to High Performance - What constitutes a high-performance finance function? An Accenture-commissioned study demonstrates how outsourcing routine financial transactions makes the process more strategic. - August 2004 Enabling High Performance through Outsourcing: Experts Share Lessons Learned - Executives today embrace outsourcing as a mainstream management strategy for achieving performance improvements and productivity gains. Far from a one-shot quick fix or financial trick, outsourcing plays a pivotal role in optimizing business processes, exp... - November 2005 High Performance in Human Resources: Outsourcing gives companies more control (not less) to improve HR and enable high performance - It runs counter to our usual way of thinking: outsourcing operational management of HR processes through outsourcing actually increases your control over those same processes. By outsourcing with the right partner, organizations can not only lower their co... - May 2006 Driving High Performance Mission-critical Job Famlies - Investments in enterprise learning show up in positive business results. That insight was confirmed by our 2005 study, "The Rise of the High Performance Learning Organization." But what are the particular approaches and tactics that high-performance busine... - October 2006 Outsourcing: Letting Go to Gain Control - Outsourcing, seen by some as a relinquishment of control over corporate activities, can provide distinct advantages to a company. Christian Marchetti, Managing Director, Accenture HR Services, and Alex Wilson, Group HR Director, BT, examine the role of out... - October 2006 Modern Industrialization: Re-defining IT infrastructure to achieve high performance - Where is IT in executive committee strategy discussions today? Is the conversation about total cost of ownership and data center uptimes, or is the focus on how well IT is enabling strategic business expansions, expediting new product rollouts, rapidly int... - October 2007 Operational excellence: The new force driving high performance through outsourcing - This paper discusses how operational excellence is essential to driving greater business value through outsourcing. - November 2007 You're Offshoring. Now What? - Conventional offshoring of applications can take you only so far. It can decrease your costs, but it can't increase your power. The time is right to explore new ways to achieve more value from your business applications. - November 2007 Connecting the Dots: Linking Enterprise Learning to High Performance - Connecting the right dots in the right order will transform your learning department from a cost center to a value-generating one. Learn how. - January 2008 Profit Recovery and Finance & Accounting Outsourcing - Including profit recovery services in your F&A outsourcing relationship can deliver additional value and, in many instances, offset a large percentage of the costs associated with the transition phase ofoutsourcing. - January 2008 Outsourcing and procurement mastery: How procurement masters leverage outsourcing on the path to high performance - Ten percent of worldwide companies outperform their peers because they do things differently. Learn how to achieve procurement mastery. - January 2008 ACSUtility Computing: The current and future business reality - This paper, sponsored by ACS, discusses the emerging and viable set of capabilities that Utility Computing is offering now and the direction it is heading. - November 2004 Evolution vs. Revolution: business transformation without the resistance - An outsourcing relationship's success is no longer measured simply in terms of reduced costs. Outsourcing must also deliver operational and business improvements that create opportunity for the client. Read this paper by ACS. - September 2005 Making Transformation Work - Five key things organizations should consider when transforming their business to increase productivity, reduce costs and automate services. - July 2007 Delivering Justice - With an Aging Workforce - Learn how the State of California Judicial Branch addressed maintaining a leadership position even though 75% of its managers and executives will become eligible to retire in the next ten years. - September 2007 Getting Full Business Value from HR Outsourcing with Strategies for Retained HR and Change - Recent survey highlights from the most successful HRO initiatives, along with a case study and lessons learned in delivering strategic business value after HRO reshaped the internal HR function. - October 2007 Compaq Computer CorporationThe Art of Being Virtual - Virtual organizations: outsourcer and partner to support non-core activities. Manage supply lines through a network of relationships rather than ownership. - October 1999 Energizing E-Business with Outsourcing Service Providers - The opportunities in e-business or e-commerce are the result of the changes that the Internet has brought about. This paper discusses recent e-business developments and the increasingly important role of external service providers in helping enterprises me... - August 1999 SourceNet SolutionsChange Without Pain - An Alternative Model for Year One of Outsourcing Agreements - Outsourcing transitions are seldom seamless or free of challenges. The six best practice actions in this paper focus on sustainability of the relationship during that tough first year. - February 2002 How to Make Your Accounts Payable Function Really PAY - Wise decision makers are finding that outsourcing their Accounts Payable (AP) function not only achieves short-term goals but also enables business transformation beyond AP. Because the AP function sits at the crossroads of an information highway, outsourc... - July 2002 SpherionFinally, Outsourcing Tackles the Real Value Driver - How companies can transform the way they operate and achieve higher profitability by optimizing the workforce. - November 2002 The Call Center Becomes a Revenue Generator - How companies can enhance customer service, develop customer loyalty, and drive additional revenue through the call center channel. - November 2002 EDSGiving the Processes and the Provider Their Due - This paper describes crucial issues and pitfalls within the procurement process and discusses the need for an integrated solution. It explains the benefits of Procurement BPO - the optimal, strategic solution - to this critical business area. - December 2002 How check truncation legislation could transform banking - Proposed check truncation legislation is designed to help the financial industry process checks more efficiently through digital technology. Learn more about what check truncation is and how the legislation can benefit banking institutions through greater ... - October 2003 Connecting the Dots from CRM's Promise to Results - The promise of increased revenue, retention and profitability from customer relationship management (CRM) has been elusive to most financial services institutions (FSIs). When and how does CRM achieve successful outcomes? The answer lies in the approach, a... - April 2004 ExultService Integration: The Next Level in HR Outsourcing - For global corporations, the outsourcing of non-core functions has become not just a smart business move, but a critical strategy for maintaining a competitive edge and increasing market share and shareholder value. Corporate leaders know they need to unde... - March 2003 PricewaterhouseCoopersGlobal Top Decision-Makers Study on Business Process Outsourcing - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on Applications Process Outsourcing - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on Australia - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on Finance and Accouting - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on Human Resources Services - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on Procurement - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO Real Estate Process - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO Canada - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO Europe - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO Germany - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO South America - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO United Kingdom - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO United States - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO France - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO Payroll - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO Technology - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO Entertainment, Media, Communications - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO Consumer and Industrial Products - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 Global Top Decision-Makers Study on BPO Energy - The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry. - September 1999 GetronicsGain Control of Your Computing Environment - How IT Asset Management Affects the Bottom Line - What are the tactical steps and essential elements involved in an effective program for IT life cycle asset management? This paper examines those guidelines; the trends and business issues driving the proce... - July 2001 Integrated People + Processes + Tools = Best-of-Breed Service Delivery - This paper examines the catalyst for collaborative tools and processes that fit together seamlessly. As integration becomes the world-class business model for excellence in services, it also alters existing "best practices" among service providers. This pa... - August 2001 The CIO Agenda: Taking Care of Business - Learn the 2003 spending plans of IT executives in seven countries; the role of ROI; and the top-of-mind global outsourcing issues. To compare yourself to IT executives, download this thought-provoking survey of IT leaders. - October 2002 Up to My Knees in Alligators: What Executives Need to Know About Supporting a Remote and Mobile Workforce - This white paper describes the rapidly changing remote support services market and examines the increasingly complex issues driving current problem and support failures. It concludes with an effective solution for these business challenges, along with the ... - May 2003 Critical Factors for Successful VoIP Deployment - What is the best approach to deploying IP telephony? What problems will need to be overcome, and how can you ensure ROI? This paper presents a best-practices approach as a result of lessons learned by the early adopters, along with a multidimensional solut... - April 2004 The New Industrial Revolution - Successful Automation of Desktop Migration - In this paper, Getronics shows how modern, integrated tools and processes -- when globally supported by an outsourcing partner -- can be used to eliminate the difficulties which historically have made it so tough to get business justification for th... - August 2005 Reduce risk and improve productivity through efficient record-keeping - The term "records management" use to suggest a world of dusty filing cabinets. However, the rapid growth of information used to transact business and the increase in both public and private sector regulation are creating an urgent need for a structured app... - April 2006 Kudos Information, Inc.The Theory and Practice of Outsourcing - This paper discusses the reasons why companies are interested in information outsourcing (theory) and how it can be made to work for the benefits of companies and individual information developers (the practice). - September 2001 Outsourcing Information Design and Delivery - Information design and delivery includes technical documentation, instructional design, Web content development, graphics and multimedia, and technical marketing communications. - June 2001 InfocrossingAsk Before You Outsource: Ten Critical Questions to Put to Potential Service Providers - Before you hand over sensitive customer data and mission-critical operations to a third party, make sure you ask and know the answers to these ten critical questions. To get the free report that will help you decide which IT Infrastructure Outsourcer is ri... - August 2001 The Operations Maturity Model - How do you fully leverage existing IT resources and maximize the return on (judicious) IT investment. In other words, how do you both control your IT costs and increase the performance of our IT operations? Read this informative paper. - October 2002 The Impending Information Technology Refresh: Navigating through Change and Maximizing ROI - The objective of this white paper is to provide an overview of the conditions pointing to an IT technology refresh, the possible paths for navigating the IT technology refresh, and ways to ensure that the IT technology strategy optimizes IT service/cost ch... - January 2004 Refining IT at Sunoco: A Case Study in Multi-Sourcing - Does your outsourcing strategy hold water? Or, are you facing the same issues confronting many IT organizations today? Read about what many experts have deemed a best practice: an effective infrastructure management model that enables, supports and contr... - September 2005 Avoiding Blind Spots in ERP: Risks and Strategies Mid-size Companies Need to Know - This paper by Infocrossing takes an up-close look at the use of ERP software in mid-size companies, assessing the unique challenges and identifying strategies that enable the desired return on investment (ROI). The paper answers questions mid-size c... - February 2006 Enterprise Email Security: The Strategic Case for Outsourcing - Infocrossing executive briefing. Clearly, for the majority of today's companies, email has become the most essential, most widely used, and most vulnerable strategic business tool. Senior management must rethink its strategy for assuring email secur... - January 2006 Refining IT Through Outsourcing - Free Workbook & Complimentary Book - Tim Murtha, former CIO of Sunoco shares his 40 years of experience in Information Technology and outsourcing in a new workbook. This workbook is complementary to Refining IT at Sunoco: A Practical Guide to an Effective Infrastructure Management Model that ... - June 2006 The Deal Zone: Getting Real About IT Outsourcing Agreements - There are handbooks and summits to help you learn about the Outsourcing Life Cycle. There are consultants who put their knowledge at your disposal to formulate requirements, advise which terms and conditions to include in agreements, and negotiate deals on... - April 2007 Outsourcing CenterThe Snowball Effect: Characteristics of Outstanding Outsourcing Relationships - How does your organization's outsourcing strategy match with the primary success factors in the world's most outstanding outsourcing relationships for 2001? - February 2002 Untethered Organizations - Accessing Leverage Through Outsourcing - This paper discusses virtual and hollow corporations and their ability to maximize leverage through outsourcing to achieve their business objectives. It examines risk factors and the strategies that are key to success for such corporate models. Two outsour... - January 2002 Outsourcing Relationships: Why Are They Difficult to Manage? - In outsourcing relationships, some information you are never told until it's too late! Managing a long-term outsourcing relationship is no easy task. Over the years, Everest has worked with clients to pinpoint the root causes of dysfunctional or unsatisfac... - January 2002 Risk Reward Pricing - Becoming even more responsive to market needs, relationships between buyers and suppliers of outsourcing services have turned the corner, beyond reducing costs, and have recognized outsourcing's fundamental usefulness in business process reengineering (BPR... - January 2002 Behind the 8 Ball: Current State of the U.S. Healthcare Industry - This paper examines the current state of the healthcare industry, its challenges and trends. - March 2001 Cure For a Healthcare Administrative Malady - Outsourcing provides effective solutions to the business problems now plaguing the healthcare industry. This paper suggests a solution for the problems inherent in the revenue cycle. - March 2001 Outlook on Outsourcing in Wireless - This paper presents information about several wireless trends, how the industry is shaping up and potential pitfalls to avoid. - March 2001 Perspectives on HIPAA - This paper presents several perspectives on this vital issue, along with suggestions for implementing solutions to meet the demands of this legislation. - March 2001 A Better Way to Buy Outsourcing - Peter Bendor-Samuel, CEO of OutsourcingCenter, discusses a way to deliver unprecedented opportunities for win/win relationships for both buyers and suppliers, to streamline the procurement process, reduce costs and build outsourcing relationships that a... - August 2000 Evaluating Excellence: A Report on Emerging Standards of Quality for ASPs - This paper will present an overview of the issues and challenges that currently face the ASP industry in its efforts to establish standards of excellence. It will also explain current developments, highlight leading ASPs and their standings among current g... - February 2000 Growing Beyond Illusions - Guidelines for Changing and Improving Outsourcing Relationships - This paper discusses four guidelines to follow in improving an outsourcing relationship. The paper focuses on two case studies where the parties chose to stay involved and focus their efforts on redesigning their relationships. - March 2002 Governing Attitudes: 12 Best Practices in Managing Outsourcing Relationships - Without an effective governance module to establish how the parties will work together on an ongoing basis, long-term outsourcing success is a dicey proposition. This paper highlights 12 best practices within the communications component of a governance ag... - May 2002 Haste Makes Waste: How to Avoid Outsourcing Problems - This paper presents findings and conclusions from 50 case studies, looking at impacts of problems encountered in outsourcing and analyzing how they could have been avoided or mitigated. The paper includes a model for potential failure. - May 2003 The Fearsome "O" Word - How change management mitigates the risks of employee resistance to outsourcing - Whether the "O" word refers to outsourcing strategies or offshoring tactics, communications surrounding corporate plans and goals require a structured approach to risk management. Underestimating the impact of employee resistance can greatly decrease ROI i... - April 2004 Missing Link--Study Confirms Failed Outsourcing Arrangements Lack One Crucial Component - Findings from two surveys provide evidence of a link (a structural component necessary for success) that is missing in many outsourcing arrangements. The study clearly found that, without the missing link, the parties are poised for outsourcing failure. Th... - August 2004 Studies Reveal Eight Buyer-Provider Disconnect Areas Likely to Cause Outsourcing Failures - Outsourcing Center conducted a comprehensive study on what causes outsourcing relationships to fail. The study found evidence of several components firmly entrenched as causes of failure. One such component is the multi-faceted difference in opinion of buy... - August 2004 The Great Outsourcing Divide: Where HRO has been challenged, FAO is blossoming - HRO's evolution has been more advanced in recent years than FAO, but that is quickly changing. The HRO industry is in a difficult position today, and FAO is booming more than any other BPO process. Here's what you need to know about the trends in challenge... - October 2006 Dangerous Liaisons - The degree to which cultural elements in an outsourcing buyer and service provider's separate cultures are compatible is a primary key to success in outsourcing. The parties' degree of compatibility will enhance (or hinder) their ability to jointly solve p... - November 2004 How Does the Use of a Third-Party Advisor REALLY Impact Outsourcing Arrangements? - Many buyers of outsourcing services have grown skeptical of using third-party advisory services. This paper examined case studies to determine the value outcomes achieved when third-party advisors were involved in structuring an outsourcing arrangement. - August 2004 Is Your Outsourcing Two Faced? - In outsourcing arrangements, success in achieving corporate objectives is dependent on people being able to work together for their mutual benefit. That requires communication. This paper reveals findings from Outsourcing Center's comprehensive study on ef... - October 2004 Is Your Resource Commitment to Outsourcing Governance Sufficient? - Determining the Sweet Spot in Level of Effort and Spend - Recent legislation impacting corporate internal oversight and governance, along with media attention on failed outsourcing relationships, has caused a renewed interest in the role and value-producin... - October 2004 The Trouble with Equity-Stake and Shared-Services-Spinout Models in Outsourcing - How do outsourcing service providers grow their businesses? Do buyers need to understand the providers' strategies? - August 2004 What's Wrong with This Picture?-Is Your Outsourcing Logic Flawed? - An Outsourcing Center study revealed that a significant number of buyers inadvertently use flawed logic in structuring their outsourcing arrangements and, thus, tie their own hands behind their backs in being able to achieve anticipated ROI. - September 2004 Risky Business: Are You Taking Unnecessary Chances with Your Outsourcing Investment? - Outsourcing Center conducted a study on risk-mitigation strategies in outsourcing. The study found that many buyers leave themselves wide open to chance. - September 2004 Symptoms of Outsourcing Success - Outsourcing Center undertook a study of 237 outsourcing arrangements in the Outsourcing Excellence Awards program during 2002-04 to determine the outstanding aspects of how successful relationships work. The study revealed a set of symptoms, or characteris... - November 2004 Best Practices in Offshore Outsourcing: Strategies for Transition, Attrition, Communication, and Bridging the Cultural Gap - Outsourcing Center studied the risk-mitigation efforts of 40 offshore outsourcing relationships participating in the 2007 Outsourcing Excellence Awards program. This paper discusses the best practice strategies customers put in place to ensure greater retu... - November 2007 Everest GroupA Guide for Establishing Service Level Specifications for Outsourcing Relationships - This paper explains the role of service level specifications and how their components can be constructed to achieve maximum success. This paper is not a step-by-step manual for writing service level specifications, nor does it provide templates. It is a gu... - December 2001 Holistic Business Results: A Forecast of Healthcare Industry Outsourcing in 2002 - This paper presents the predictions of leading healthcare outsourcers about the catalysts driving both the industry's provider and payer markets toward more outsourcing initiatives in 2002, examines the effectiveness of outsourcing in meeting the industry'... - January 2002 Offshore is not Offhand: Recommendations for Effective Offshore Outsourcing - This paper presents case studies of four current successful outsourcing relationships that were nominated for the Outsourcing Journal's 2002 Editor's Choice Awards for outstanding outsourcing relationships. - January 2002 University of Pennsylvania Health System: Outsourcing Intervention Turns Hospital's Financial Condition From Red to Black - This is a case study on the landmark financial turnaround of University of Pennsylvania Health System. UPHS had the largest medical outsourcing initiative of 2000 and was the first multiple-function outsourcing done by a hospital in such a short period of ... - May 2001 Crafting A Better Outsourcing Contract - When a decision is made to outsource, both parties are usually eager to get the outsourcing relationship underway quickly. However, two years down the line, the bloom is off the rose and the participants may find themselves wishing they had planned better.... - August 1998 How to Avoid a Multi-Million Dollar Mistake: Building a Good Relationship With Your Outsourcer - As more and more companies of all sizes "downsize," "rightsize," and "re-prioritize," they have profited from identifying and building on their strengths while outsourcing nonessential functions. The results of outsourcing have been dramatic for some compa... - September 1998 Outsourcer Accountability: Fact or Fiction? - Are you comfortable that your outsourcer is accountable for its actions? Can you produce tangible evidence demonstrating that your outsourcer is meeting (or not meeting) any, some, or all of its obligations? How much time do you spend researching details i... - October 1998 Redefining Outsourcing: The Value Model - The dilemma for the outsourcing customer is, "How do I turn my outsourcing relationship into an ongoing asset?" How do I make it a source of value that drives ongoing benefit to the company and the value chain?" This White Paper answers these and other rel... - November 1998 Take My Back Office -- Please! - The word may be relatively new but the concept is not: "Outsourcing" has been around since corporations first contracted with other companies to pitch their trash and dish out the hash at the company cafeteria. -- From Take My Back Office...Please - August 2000 Desktop Outsourcing: Observations, Trends, and Direction - "Client/Server," "open systems," "distributed computing," and "network-centric environments" all offer companies new ways to take advantage of technology. Additionally, there is the belief that by deploying new/different platforms, higher performance and l... - August 1999 ERP: Back from the Brink - Only a year ago, ERP - enterprise resource planning - was widely believed to be on its deathbed. Now, however, it is increasingly clear that reports of the death of ERP were, as the saying goes, greatly exaggerated. - January 2001 Growing Beyond Illusions: Guidelines for Changing and Improving Outsourcing Relationships - This paper discusses four guidelines to follow in improving an outsourcing relationship. The paper focuses on two case studies where the parties chose to stay involved and focus their efforts on re-designing their relationships. - March 2002 To Share or Not to Share: An Analysis of the Effectiveness of a Shared Services Strategy vs. an Outsourcing Strategy - Are you considering implementing or divesting a shared services strategy? This paper provides key success/failure factors for internal shared services groups. It also presents a decision-making approach to determine whether a company should use shared serv... - June 2002 An Assessment of the Outsourcing Market in the Banking Sector of Japan's Financial Institutions Industry - This study examines outsourcing within Japan's banking industry, probing drivers, current developments and barriers impacting the market. It reveals the market's formidable business challenges as well as an opportunity for outsourcing to tackle the problem... - November 2002 Made in Japan: Why the Bank Consolidations Strategy is an Origami Tiger - This is a study of whether Japan's mega-merger bank consolidation strategy can most effectively strengthen Japan's banking industry and revive its economy.It also examines critical business principles at issue within Japan's culture and evaluates outsourci... - November 2002 Impact of Best Practices in Outsourcing Arrangements - This white paper sheds light on the high-impact role of best practices in ensuring greater success in the challenges of outsourcing relationships. The best practices are illustrated with case study models (from Outsourcing Center's 2003 Editor's Choice Awa... - May 2003 Sole Source Outsourcing - When is sole sourcing a viable, cost- and time-saving option -- if applied wisely. Here is how. - October 2003 How to Make Full-Service HRO Work for You - Full-service human resources outsourcing (HRO) is one of the most rapidly evolving outsourcing markets. It can offer substantial value to the right buyers; if they approach this young market wisely. - November 2003 Everest FAO Market Analysis January 2004 - High level summary of the Everest Group FAO study. - February 2004 Everest Newsletter Vol. 1 No. 1 - For strategies in ensuring integrated decision-making and governance for overall value maximization, download a free copy of the Summit's special edition on value chain restructuring. - April 2004 NASCOOM Presentation - Full presentation as made to NASCOOM. - August 2004 What Buyers Need to Know about Accounting for Outsourcing Implementation Costs - Buyers of outsourcing services incur costs from the point of exploring outsourcing options to the point of transitioning work to a supplier as well as costs associated with exit or restructure of the contract, software implementation, and many more cost it... - February 2007 Developing And Managing CRO Relationships - 2007 CRO Effectiveness Survey Findings. Webinar handout deck from Everest Research Institute's free webinar on June 27, 2007. - June 2007 Key Tax Considerations in Structuring Outsourcing Agreements - Failure to engage in thorough tax planning while structuring an outsourcing relationship can reduce the savings for the client, and/or reduce the profits for the service provider, and create a tax and compliance risk for both parties. Tax planning is even ... - September 2007 ADM Supplier Selection "Through the Eyes of the Buyer" - Download the deck from Everest's September 6th 2007 webinar. The webinar featured Everest's unique experience of looking at the daunting task of selecting the right application, development and maintenance (ADM) service provider for your business. - September 2007 M&A: An Alternative Scenario for Continued Evolution of Captives & Shared ServiceCentres (SSC) - Download the deck from Everest's October 30, 2007 webinar. - October 2007 Outsourcing Costs in the Utilities - Download the deck from Everest's and Utilipoint's November 13, 2007 webinar. This is the Everest presentation. - November 2007 Utility Sourcing - An Update On Business Climate - Download the deck from Everest's and Utilipoint's November 13, 2007 webinar. This is the Utilipoint presentation. - November 2007 CGE&YThe Information and Business Process Utility - The rise of the browser-based application and rapid expansion of Internet bandwidth has also enabled the information and business process utility (IBPU) -- a natural extension of the explosive growth of the World Wide Web. - August 1999 The Power of Partnership - The premise of shared risks and shared rewards which characterizes all joint ventures has stood the test of time and taken on new significance in todays business environment. - October 1999 Survey of E-Commerce and Consumer Trust - This survey was conducted with senior e-commerce executives (e.g., CTO, VP of E-commerce, VP of Marketing) at randomly-selected Fortune 500 companies. - October 1999 Kanbay IncorporatedThe Case For A Full Function Project Office - This paper is intended to outline a suite of project office processes that are designed to reverse the project failure trend. Project Management is a discipline. It takes more than good project managers to have successful projects. It takes management c... - August 1999 Modeling the Business Environment: Dynamic Business Improvement using Y2K Data - Utilizing the knowledge gained from Y2K efforts, dramatic improvement of the business model is possible. Through a process called Strategic Business Modeling (SBM) this valuable information can be organized for the move to a new business environment. For... - November 1999 UnisysTransition Management: Key to Successful Outsourcing - The objective of transition management is three-fold. One, to ensure that there is no disruption to your business. Two, to hand off responsibilities at a specific time. Three, to make sure the transition is smooth and orderly. - May 1999 When Agility Outweighs Efficiency: BPO Viewpoint - Organizational flexibilty and adaptability are becoming more important to corporate success than operational performance and efficiency, according to results from a recent Global Future Forum survey. This paper presents information on creating competitive ... - May 2004 Experiences in Multi-Bank Collaboration: The Lessons from Payments - Outsourcing service providers are addressing organizational and technology-based changes in the payment industry. This paper examines true collaboration between banks, who otherwise compete against each other, and the Business Process Utility (BPU). - October 2004 Cracking the Code to Check 21 - Read this white paper from Unisys to learn about Cracking the Code for Check 21. Financial institutions that fail to look beyond the short-term compliance requirements and operational cost saving opportunities that Check 21 presents stand to lose op... - January 2005 Business Transformation Utilities: Converging on Tomorrow - Transform your business and industry: Use the combined strength of your competitors to turn common processes into shared infrastructure. Reduce costs. Increase ROI. Set standards, lower capital investments and change the way the game is played. - April 2005 Converging on the Future: Viewpoint - Competitors are collaborating in a new outsourcing business model to accelerate transformational change across their industries while improving their business performance and reducing risk. Read what Unisys has to say. - April 2005 Visible Breakthrough: The Strategy Infrastructure Connection for the City of Charlotte. - The City of Charlotte recognized that creating a single point of-contact for end-user IT support would not only reduce costs and enhance the quality of service to end-users, but would allow the City to better leverage technology across all business units. - December 2006 Achieving Measurable Value: Optimizing the IT investment and demonstrating value. - Delivering business results is one of the greatest challenges facing IT organizations today. How to demonstrate the value delivered in a way that is convincing to the business can be tricky. Learn how to help your clients create business value, measure per... - December 2006 The Strategy Infrastructure Connection for the Chicago Park District. - The Chicago Park District teamed up with Unisys to help guide its future evolution. The Chicago Park District successfully leveraged technology to bring value to the day-to-day operations requires a comprehensive technology solution offering increased avai... - January 2007 The Rise of Progressive Sourcing - Identify which IT and technology-intensive business processes you should insource, and which should be outsourced. Align your sourcing strategy and management practices to boost productivity and business performance without increasing costs. - January 2007 Smarter Sourcing: Measuring and Communicating the Success of Sourcing Relationships - Traditional Service Level Agreements offer tangible measurements of the operational value and financial merits of a sourcing relationship. But what about the less obvious gauges of business value? Learn more about Balanced Scorecard, Six Sigma, Total Quali... - February 2007 EclipsysEl Camino Hospital outsources IT to reduce costs, reengineer processes - Read a case study about how El Camino Hospital outsourced its IT to reduce costs and reengineer its processes. - May 2002 Community Hospital: Outsourcing 'clinches' successful Eclipsys relationship - case study - May 2002 Taking the Pulse of Patient Care Improvement Strategies - The value of hospital IT investments now must be measured as to how they enhance an institution's capability of saving lives and reducing medical errors. A pulse check on how hospital executives currently invest in IT business solutions, however, reveals a... - September 2002 AntaresHow Technology Helps Healthcare Payers Maintain a Leading Edge - What is the best way for a healthcare payer to position itself for future success? This white paper discusses the business requirements and constraints the healthcare payer sector now must tackle and defines a business model for success in supporting those... - August 2002 CTGTransitional Outsourcing: New Approach to an Old Problem - What strategies can a CIO deploy when the IT team needs to perform an implementation but is hindered from doing so because they don't have the new skills and must also continue performing daily functions of the IT department? This paper discusses a unique ... - August 2002 DeloitteMulti-client Shared Services: Outsourcing's New Model - This paper discusses the new multi-client shared services outsourcing model. Readers will learn why it's growing in popularity with mid-size companies, how it differs from a one-size-fits-all (ASP) model, and how it enables end-to-end services and industry... - December 2002 Law Firm Profitability Requires Non-Legal Expertise - Law firms are struggling with lawyer churn, ability to attract clients, ability to improve services to clients, growing pains, changes in competition and technology, and a poor economy. This paper addresses challenges unique to the legal industry in its ad... - March 2003 HPReducing the Complexity of IT Environments - This whitepaper describes several IT trends that have come into play during the last 18 months and how they affect today's businesses. - July 2003 Managing the Move to an Outsourced Environment - Many problems encountered in outsourcing (disruption, delay, accountability gaps and personnel issues) result from a poorly executed transition. This paper describes HP's comprehensive Transition and Transformation Methodology that makes the move to... - September 2004 Reducing costs and enhancing flexibility in the adaptive enterprise through outsourcing - Justifying the business value of IT expenditures is a fact of life for C-level executives today according to HP. Although not all value add can be calculated in dollars and cents, CIOs, CFOs, and CEOs are looking for hard data on return on assets, I... - November 2004 Managing relationship equilibrium in outsourcing - Relationships between the service provider and the client are key to the success of an outsourcing engagement. Learn how HP uses their governance model along with the Total Customer Experience and Quality Program to engage with their customers to a... - December 2004 Business Process Outsourcing: Transform the way you do business - Today, successful companies have to create lean organizations so they can rapidly adapt to new market demands. HP explains how business process outsourcing takes over tactical activities and recurring transactions of processes that don't differentia... - May 2005 HP Services Global Service Desk with eSupport - Innovative technology and business processes that transform IT support for your employees - May 2005 Consumer packaged goods: Enhancing performance through business - Companies stand on the cusp of a growing BPO wave, and companies that do not recognize and act on this enormous potential risk being left behind. Read what HP has to say. - June 2005 The road to agility: achieving an Adaptive Enterprise through outsourcing - This white paper by HP describes a strategy that helps enterprises successfully align their IT capabilities with the needs of their business. - June 2005 Outsourcing services from HP: Capabilities Guide - This guide outlines how organizations can move quickly into markets with transformational technology provided by HP outsourcing services. - July 2005 Achieving world-class business process operations: A comparison of outsourcing and shared services - This document by HP explores several of the key issues and provides a depth of understanding of the trade-offs involved in the Make/Buy decision. - October 2005 Managing Outsourced IT with ITIL ITSM - ITSM focuses on delivering and supporting IT services that are appropriate to the business requirements of the organization. This paper highlights the imporantce of ITIL and ITSM standards in managing oursourcing engagements. - August 2007 Outsourcing for Business Growth - It's no longer a quetion of whether to outsource, but how. This paper shows how to better manage strategic outsourcing partnerships to mitigate potential business risks; determine the right global delivery mix while optimizing your outsourcing workforce an... - August 2007 IT Outsourcing 2.0: bridge to the data center of the future - A new approach to the mature, time-honored practice of information technology outsourcing, ITO 2.0 - September 2007 SourceNet SolutionsHow to Make Your Accounts Payable Function Really PAY - Wise decision makers are finding that outsourcing their Accounts Payable (AP) function not only achieves short-term goals but also enables business transformation beyond AP. Because the AP function sits at the crossroads of an information highway, outsourc... - July 2002 SourceNet SolutionsMellon Treasury Insights - SOX and other risk factors have further complicated the already intensive disbursements process. Learn why many companies are seeking outside expertise to improve control over their payments and mitigate risk. - April 2005 What do you need in order to reduce energy costs? - INFORMATION! Learn how to get the information you need to turn your energy resources into power. - March 2006 Are you getting the most from your purchasing card program? - Learn practical ways to administer your program more cost effectively and efficiently. - April 2006 An Insightful Look at Important Industry Issues - Part 2 - The following is the final in a two-part series of articles written to dispel some of the prevalent industry myths surrounding accounts payable (AP) outsourcing. - August 2006 An Insightful Look at Important Industry Issues - Part 1 - The following is the first in a two-part series of articles dispelling prevalent industry myths surrounding accounts payable (AP) outsourcing. - August 2006 MarketSourceIntegrating Outsourcing and Co-Sourcing Into Your Sales and Marketing Plans - More companies are planning to outsource for strategic -- rather than tactical -- reasons than ever before. This paper will tell you why. - June 2003 IBMMaking 'Req to Check' a Reality - This white paper examines the relevant challenges, trends, opportunities, services, and related issues that impact the decision to outsource procurement. - July 2003 CapgeminiReduce Costs and Improve Performance -- Simultaneously - The need for CFOs to contribute strategic value equals the demand for timely, accurate financial information at a lower cost. Outsourcing is an attractive strategy to accelerate cost and process improvements that increase shareholder value. - December 2003 BPO as a business transformation tool - BPO is emerging as a powerful tool to create strategic and tactical change and create value, according to Capgemini - August 2004 Sub 1% Finance & Accounting - A well-run finance and accounting operation should run below 1 percent of revenue. However, many companies are spending more because of using legacy systems and processing routine transactions that do not add value. Capgemini explains how outsourcing this ... - August 2004 Why not more outsourcing? It's about control - Less than one percent of healthcare organizations outsource their revenue cycle processes because they don't want to give up control. Capgemini explains why outsourcing routine administrative transactions is actually a better way to control cash flow - August 2004 A stepwise approach to outsourcing revenue cycle - Healthcare organizations are discovering they have to focus on their core mission to stay healthy in today's competitive environment. CapGemini explains how an outsourcer who combines business process expertise with a deep understanding of healthcare issue... - August 2004 Business Transformation Portfolio Assessment - Cost pressures on all telecos have become overwhelming. Offshoring has the potential to provide dramatic cost savings. However, the improper use of offshoring can have equally dramatic consequences. Capgemini offers advice. - September 2004 Compliance: Finance's Bridge to the Enterprise - Read this paper from Capgemini to learn how leading CFOs view long term compliance hurdles as a bridge to bring their business together, streamline processes and reduce costs via process improvement, shared services and outsourcing. - December 2004 Business Collaboration in the Utilities Industry: Creating Relationships to Drive Positive Business Results - Innovative CXOs are evaluating strategies for back office improvement and savings by forming relationships with experienced service providers to realize both immediate and sustained financial, operational and strategic objectives. - September 2005 Outsourcing Delivers Value Companies Demand - A Capgemini sponsored study of 288 senior finance executives found that 72% of executives in a position to judge the value of their companies' outsourcing efforts say they "met or exceeded" expectations. 73% of survey respondents said they are interested ... - June 2006 Consolidation in the Utility Industry - For many utility executives, Business Process Outsourcing can be the answer to successful M&As, leading to reduced risk, locked-in ROIC, investor confidence and long-term shareholder value. - July 2007 Full Study Results: Outsourcing the Back Office: The Path Toward Sustainable Benefit - This report debunks several myths and shows that outsourcing has become a "ticket" to the fast-changing game of business. - August 2006 Improving Merger Success through Outsourcing - With many business mergers failing, corporations should look at why and how they acquire and merge in order to engage in transactions that generate business value. - July 2007 Manufacturers Seek Resources to Regain World-class Status - Manufacturing companies must grow to remain competitive, yet executives at many large, global companies face obstacles and uncertainty when it comes to product innovation, operational excellence and customer growth and retention - three areas they must imp... - November 2007 AcxiomBusiness Transformation: Proven Success Factors - Some outsourcing relationships achieve a "trusted partner" status, with both parties harvesting continually growing benefits over a long term. This type of relationship is required in business transformational objectives, but it's rare. This paper examines... - September 2004 A New Data Management Services Strategy For Supporting CRM Processes - CRM strategies often fail because of difficulties of accessing information in data silos and the impact that an exponential increase in volume of data has on the quality and usability of that data. This paper discusses Acxiom's Customer Information ... - October 2004 Leading-edge Solution Accelerates Business Transformation for Information-Products Companies - History is full of instances where a competitor's innovation disrupted--and even destroyed--a well-established company's core business model. This paper discusses a disruptive business solution offered by Acxiom, which will help information-products... - December 2004 Baker & McKenzieOutsourcing to India: Key Legal and Tax Considerations for U.S. Financial Institutions - Any cross-border outsourcing transaction raises a host of potential legal issues; in addition there is an emerging body of "global sourcing" legislation in the U.S. This paper describes how Baker & McKenzie can assist U.S. financial institutions in ... - May 2004 Outsourcing to Canada: Legal & Tax Considerations - Is your company interested in offshoring or nearshoring to Canada? Read this new white paper about key legal and tax considerations to think about when contemplating Canada as your next offshoring site. - October 2004 The Sarbanes-Oxley/Outsourcing Intersection: An Introduction - Companies are now able to determine the cost of complying with the Sarbanes-Oxley Act. What effect will the new law have on outsourcing? Michael Mensik and Robert Garesis of Baker & McKenzie share their insights. - November 2004 The European Directive and Global Data Transfers - The European Commission recently changed the regulatory landscape regarding global personal data transfers. This Baker & McKenzie client alert describes various solutions to meet the new rules. - February 2005 The Impact of the Recent L-1 Visa Law Changes on Outsourcing - The new L-1 Visa Reform Act will negatively impact the offshore outsourcing industry and offshore outsourcing customers in the long term. This advisory from Baker & McKenzie offers advice on how to deal with the new rules. - February 2005 Commentaries: Building Trust - Baker & McKenzie decided it was time to publish an article on building trust in the negotiation process. There is nothing new here - just ten simple thoughts were collected from some of their past deal experiences. Many of their thoughts likely apply to al... - July 2005 Vales Consulting Group, LLCBusiness Process Outsourcing: The Coming Wave of Consortia Buying - Imagine competitors teaming to form buying consortia to outsource their back-office operations on a combined basis to develop industry systems and solutions for their mutual benefit. This paper discusses the evolution, current early adoption stage, and glo... - September 2004 SpeechScience International Inc.SpeechScience Advisory - Corporate, Individual, and Customized Call Center Communication Training - September 2004 Five9Five9 Advisory - World-Class VoIP Virtual Contact Center Services: no capital investment and can be set up overnight anywhere in the world - September 2004 @Stake@Stake Advisory - Top 5 Offshore Security Challenges - September 2004 Everlasting TechnologiesEverlasting Technologies Advisory - Report on Ukrainian software development market and a Ukrainian provider with a western-style management approach and offices in Canada and UK - September 2004 HewittBPO Grows Up - The time has come for large organizations to consider HR BPO as a serious strategic alternative. This paper from Hewitt outlines how more organizations turn to HR business process outsourcing to gain critical competitive value and real cost savings. - December 2004 Channels to Anywhere: The Supply Chain for Global Talent - Today, global sourcing is largely a U.S.-led phenomenon, with American companies dominating almost three-fourths of the market, but activity in Europe and Asia--led by the United Kingdom and Japan--is increasing. Getting the right talent involves knowing t... - January 2005 A Fresh Look at the Logic of HR Outsourcing - Companies recognize that outsourcing gives them the flexibility to respond rapidly to their own acquisitions, divestitures, and changes in business priorities. So what are the choices companies face in ensuring that HR has the technology to do its job? Thi... - March 2005 Quantifying the ROI of Human Capital - Most companies don't treat the billions of dollars spent on workforce programs as investments that affect economic value according to Hewitt. Treating human capital as "invested capital" for financial planning purposes allows for more strategic deci... - April 2005 Next-Generation Talent Management: Insights on How Workforce Trends Are Changing the Face of Talent Management - The rules for managing people are dramatically changing, thanks to their importance to the bottom line. Demographics, economic, technological, and sociopolitical phenomena are driving the most drastic workforce changes in decades, creating a workforce that... - May 2005 Which Way to Better Results? - Learn how companies are making better decisions about human capital management through predictive analytics. A new methodology, Human Capital ForesightTM, provides the predictive analytics companies need to quantify business impact before they ... - January 2006 ConvergysAgile Workforce, Agile Company - A special report from Convergys summarizes the key findings from its exclusive primary research study entitled "Workforce Agility: The New Frontier for Competitive Advantage," conducted by Saratoga/PricewaterhouseCoopers and the University of Michig... - December 2004 How to Profit from Your Customers' Advice: A New Approach to Drive Business Results Using Contact Center Intelligence - This paper explores a new approach that allows managers to make use of the contact center intelligence their company may be presently wasting -- and what they can expect to gain from it. - May 2005 Get Ready for Learning Outsourcing: HR Outsourcing's Next Wave - Is your company able to optimize talent and tie the development of that talent to overall corporate strategy? If you are not gaining strategic advantage from your learning initiatives, maybe you are ready for learning outsourcing. Download Convergys' POV: ... - July 2005 Achieve Your Revenue Objectives with Inside Sales: How to Manage Multiple Channels to Grow Business Sales - Managers responsible for business-to-business sales tend to put less emphasis on inside sales. But an inside sales force can deliver greater value and higher returns when companies integrate them with the field sales force. The key is carefully segmenting ... - August 2005 People and the Productivity Challenge - This special free report from Convergys HR Services looks at how absence management, learning and wellness programs can help cut costs and drive higher productivity. Increased productivity is vital to companies that compete in a global arena--and to... - September 2005 Grow Revenues from Current Customers: Three Essential Factors to Maximize the Potential of Up-Selling and Cross-Selling - This paper by Convergys explores the use of analytics in improving up-sell and cross-sell effectiveness as well as the elements that make it successful. - September 2005 Sales Readiness Through Learning - Fast-changing technologies. Growing volumes of information to process. Rising customer expectations. How can a salesperson begin to compete in this complex, competitive age? New learning tools may provide the answer. Read this paper from Convergys h... - November 2005 The New Global Workforce - Moving Global HR from Cost Center to Competitive Advantage - Millions of dollars in savings are realized each year by companies that outsource HR functions. Download a special report, free from Convergys, and learn how companies can leverage HR outsourcing for a strategically optimized workforce and a more pr... - December 2005 The Center of the Customer-Centric Enterprise: How can contact centers help companies build strong, lasting and profitable customer relationships? - This paper by Convergys explores how businesses can boost customer satisfaction and loyalty using practical and cost-effective solutions in their contact center. - April 2006 Hello? Is Anyone Listening? Remember Your Customers During Mergers and Acquisitions - The contact center is often caught in the middle during mergers & acquisitions, and many businesses lose customers as a result of poor customer care. If the contact center were involved up front, the organization could prepare for customer management chall... - July 2006 Speech Applications and Security - Costs for organizations that must deal with a security breach of any kind can be devastating, but the requirements necessary to implement and maintain a secure speech installation is new ground for virtually any IT organization. Convergys has proven techni... - August 2006 How to Build Your Brand Image and Increase Revenues - How can retailers use the contact center strategically to drive both revenues and brand image? This white paper reveals the answers. - October 2006 Keane, Inc.A Balanced Approach to Offshore Outsourcing: Gain Strategic Improvements in Business Performance - This informative white paper from Keane, Inc. discusses leveraging offshore outsourcing to improve business performance. Although the quest for cost savings inspired initial forays into offshore outsourcing, companies are now using offshore delivery... - December 2004 An Ounce of Prevention: The Importance of Testing - This informative white paper from Keane examines the strategic importance of software testing. To ensure that stable software is operating your business, serving your customers, and supporting your partners, you must make testing an integral part of... - April 2005 Patni Computer Systems LtdGuidelines For IT Management: Planning for Offshore Outsourcing - The appeal of offshore outsourcing will continue to grow for the forseeable future. Read this informative paper by Patni for a hands-on approach to planning and implementing an offshoring strategy. - January 2005 Transformational Offshoring: Why and How? - This Paper by Patni discusses some of the biggest challenges faced by organizations in aligning their applications to the business. The role of an offshore strategy in transforming those applications so as to align them with their business while the... - February 2006 Outsourcing for Strategic & Tactical Objectives - Though cost saving is one of the most significant benefits that offshore sourcing offers, there are many important strategic benefits that an organization can look forward to when it takes a sourcing decision. This paper by Patni describes the many ... - April 2006 De-Mystifying Sourcing - "In-sourcing", "out-sourcing", "captives", "third-party", "onshore", "near-shore", "offshore", "shared services", "ITO", "BPO" and many other such words and acronyms have crowded the media over the last decade. This paper by Patni explains the sourc... - April 2006 ComputerWireComputerWire: IT Services Quarterly Review - This report is based on analysis of ComputerWire's IT Services Contract Database, which is the most comprehensive and up-to-date guide for contracts within the IT services market. The service tracks every new outsourcing, systems integration and consulting... - January 2005 ComputerWire: IT Services Quarterly Review: Q1 2005 - This is the second of ComputerWire's quarterly 'state of the nation' reports on the $600bn IT services sector, covering the first quarter period to March 31, 2005. - April 2005 Computerwire: IT Services Quarterly Report: Q2 2005 - Here is ComputerWire and Everest's report on IT services spending in the second quarter. The report found a sharp fall in overall spending despite an increase in the number of deals. Read what this means in this detailed report. - August 2005 TrigentMoving to ASP.NET: Part 1 - In this issue of Insights by Trigent, we discuss the benefits that companies are seeking to gain in migrating to ASP.NET, and the various approaches they can adopt. - February 2005 How to Succeed in Outsourcing Application Development - In this issue of Insights by Trigent, we evaluate various processes employed in establishing an outsourced development function, examine some common misconceptions, and make recommendations for reaching a successful outcome. - February 2005 The Future of Application Outsourcing - In this issue of Insights by Trigent, we offer two perspectives on how companies will go about outsourcing software services in the years to come. The conclusions: shifts in the economy, in technolgy, and in the IT industry are going to bring... - August 2005 iGate Global Solutions LtdThe CFO - Moving from back-office to frontline strategy - A case for Finance and Accounting Process Outsourcing by iGATE Global Solutions Ltd. - March 2005 Transaction-based Pricing Model for Outsourcing: Why and When - In this paper by iGATE Global Solutions Ltd., we review the characteristics of a transaction-based pricing model for outsourcing (TMO). - September 2005 NCO Customer Management, Inc.The Future of Healthcare Eligibility Outsourcing - Healthcare Eligibility Outsourcing has reached a new level of respect and necessity among healthcare providers. Read the latest update from NCO Financial Systems, Inc.. - August 2005 Technologies Driving Improved Contact Center Performance - Customer contact centers are continuously challenged to improve and expand interaction with customers in a cost-effective manner. With the current focus on improving the customer experience and the business process, it's clear the next generation of contac... - October 2005 Successful Wireless Outsourcing Requires Talent and Technology - The wireless telecommunications market is going through an intense transition period according to NCO Group Inc.. The industry is being reshaped through several changes, including a rising saturation rate, regulatory developments, mergers between le... - October 2005 Retailers Leveraging Outsourcing to Drive Value - An NCO Customer Management, Inc. case study. Retailers have expanded their operations well beyond their traditional, brick-and-mortar businesses. Today's customers demand the ability to research and purchase products online. As such, the call center... - January 2006 Using Predictive Analytics to Drive Customer Value - There are several techniques for customer analytics according to NCO Customer Management, Inc.. When data is complex and highly dimensional, and the process that gives rise to the data is not well understood, machine learning techniques generally pr... - March 2006 Everest Research InstituteInstitute Research - June 2005 - Did you know...prices per employee have declined for both large and small HRO transactions with increased competition? Download this powerpoint for more information. - June 2005 Institute Research - September 2005 - FAO study - September 2005 Institute Research November 2005 - Did you know that the attractiveness of a location is driven more by the city than the country? Download this free PowerPoint for more information. - November 2005 Everest Research Institute December 2005 - Did you know that Procurement Outsourcing could be the next "game changer" in outsourcing? - December 2005 Everest Research Institute - February 2006 - Is there a demand for growth in offshoring? - February 2006 Everest Research Institute - March 2006 - What are the key demand drivers among buyers of HRO? - March 2006 Everest Research Institute - April 2006 - What portion of FAO contracts have an offshore component? FAO market update! - April 2006 Everest Research Institute - May 2006 - New breaking research opposes recent hype: US and India labor arbitrage will last 18+ years. Find out more from this research sample. - May 2006 Everest Research Institute - June 2006 - Procurement Outsourcing (PO) has higher potential than HRO and FAO, yet it has shown slower growth. Find out why in a sample from the latest Everest market update. - June 2006 Technology Transformation - Buyers, do you want to get more value from your FAO relationship? If so, you have to examine the technology requirements, which become significantly more complex as companies add higher business impact functions to the outsourcing mix. Phil Fersht examines... - June 2006 HRO Brief - jun2006 - June 2006 Unlocking the Potential of Procurement Outsourcing - The Procurement Outsourcing market has a high growth potential and looks to become the next "game changer" in outsourcing. This paper discusses the key challenges that the industry must first address in order to meet buyer and supplier needs and drive grow... - July 2006 Everest Research Institute - July 2006 - HRO Market Update: what are the opportunities in the 3K-15K employee size buyer segment? Download this free research sample. - July 2006 The Evolving Market of Multi-Process HRO - Tracking the findings from 124 multi-process HRO deals, this paper discusses deal components; changes in pricing models, delivery models, and scope; market segmentation; and other key issues and implications for buyers and suppliers in this evolving market... - August 2006 Global Sourcing Market Update --Everest Research Institute August 2006 - What are the future risks and opportunities in the outsourcing market? Download this research sample... - August 2006 HRO Market Update - Everest Research Institute September 2006 - It is expected that 48-59 new HRO deals will be signed in 2006. Download this research sample... - September 2006 Procurement Outsourcing Market Update - Everest Research Institute October 2006 - Technology Choices in PO. - October 2006 Indian Suppliers: Spicing Up the FAO Industry - During the past two years, the change in provider landscape in Finance and Accounting Outsourcing (FAO) has been a major game-changer in outsourcing. The Indian providers now account for nearly 30% of all FAO contracts and are putting increasing pressure o... - October 2006 Outsourcing Trends and Contract Restructuring Risk - Breaking Research: Joint study on outsourcing deal renewal trends by Everest Research Institute and Bernstein Research reveals US$118 billion in ACV is up for renewal in 2006-2008, with a significant proportion expected to restructure. - October 2006 Infrastructure Management Outsourcing - Infrastructure Management Outsourcing (IMO) is an emerging trend in the otherwise mature Infrastructure Outsourcing (IO) market. IMO can be an enabler of the asset-light approach to IT transformation, presenting a viable alternative to the traditional IO m... - November 2006 FAO Market Update - Everest Research Institute - November 2006 - Industry Adoption Trends in FAO. Download a sample deck. - November 2006 HRO - 2006 Recap and 2007 Outlook - Webinar Summary Deck - What have we learned and where are we headed? Everest Educational Webinar - November 14, 2006 - November 2006 HRO Webinar Audio - Webex audio file of November's HRO Webinar. - November 2006 Global Sourcing (GS) Market Update: December 2006 - Evaluating Risks from Outsourcing and Global Sourcing - December 2006 Procurement Outsourcing 2007: A Market on the Rebound - Webinar Summary Deck - While procurement outsourcing (PO) is a nascent market when compared to other BPOs, 2007 is poised to be the landmark year with maximum contract signings. webinar - dec2006 - December 2006 Financial Accounting Outsourcing (FAO) Annual Report - January 2007 - Breaking research: Industry Adoption Trends in FAO. - January 2007 IT Outsourcing in the Small and Medium Businesses - Small and Medium Businesses (SMBs) have unique IT needs, stemming from low IT budgets and small project sizes and lack of scale in operations. Traditional approach to outsourcing often does not work in this unique business segment. Nonetheless, the SMB mar... - January 2007 Emergence of the Mid-Market in Business Process Outsourcing - The Business Process Outsourcing (BPO) market continues to be dominated by large-sized buyers, but the mid-market is starting to emerge strongly. This paper discusses: (1) How BPO can provide business value to the mid-market; (2) Why BPO adoption is on the... - January 2007 Best Practices: Selecting a BPO Service Supplier - In a BPO relationship, a buyer's selection of the right service supplier is critical to their outsourcing return on investment. How should today's C-suite formulate a Business Process Outsourcing (BPO)-readiness strategy? How should they engage the BPO ser... - February 2007 ITO Market Update: Asset-light Outsourcing Model - The second in the 4-part series offers insights into one of the most important drivers of change in the IO market--the asset ownership trends. Download a preview deck. - February 2007 Information Technology Outsourcing (ITO) Infrastructure Outsourcing Roadmap - The first in a 4-part series that progressively builds the picture of the IMO market trends and dynamics. Download a preview deck. - February 2007 Fertile Ground for a Common European HR Outsourcing Market - Europe today represents a very different business environment compared to the way it looked even five years ago. This White Paper discusses the key characteristics of the European HRO market, how it has evolved, different buyer segments, the importance of ... - February 2007 ITO Market Update: The Growth of Infrastructure Management Outsourcing - Download key insights and preview deck. - March 2007 BEAT in ITO Outsourcing - webinar deck - This document is a follow up to the joint Bernstein Everest webinar B.E.A.T. in IT conducted on February 27, 2007. The webinar hosts Rod Bourgeois (Bernstein Research) and Ross Tisnovsky (Everest Research Institute) received large number of insightful ques... - February 2007 Show Me the Assets! The Changing Role of Asset Ownership in Infrastructure Outsourcing - The ownership of IT assets is one of the key factors in determining the dynamics of an outsourcing engagement. This white paper traces the evolution of approaches to IT asset ownership and transfer over the last three decades, explores the factors driving ... - March 2007 Procurement Outsourcing Annual Report - Download key insights and preview deck. - March 2007 Technology Innovation--Delivering Higher Value in Finance and Accounting Outsourcing - With today's FAO suppliers demonstrating proven capability to deliver cost savings, the onus is quickly moving toward the innovation and process excellence buyers can achieve when evolving into an outsourced F&A environment. Technology is recognized as a l... - March 2007 Information Technology Outsourcing (ITO) Market Update Preview: Selecting Locations for Remote Infrastructure Management - Click to download key insights and preview deck. - March 2007 Information Technology Outsourcing (ITO) Market Update Preview - Cost accounting considerations in IT outsourcing. Download the preview deck from Everest Research Institute. - April 2007 Vendor-Managed Inventory in IT - The concept of Vendor-Managed Inventory (VMI) revolutionalized the retail industry and has the potential to significantly impact ITO business. The Infrastructure Outsourcing (IO) industry derives significant value through implementation of VMI and partners... - April 2007 Pan-European Payroll Solutions Come of Age - free webinar. - March 2007 Technology Innovation in Finance & Accounting Outsourcing (FAO) - summary deck from free webinar - April 2007 Finance & Accounting Outsourcing (FAO) in the Pharmaceutical Industry - Download the deck from the FAO webinar on March 28, 2007. - March 2007 Captive Market Landscape in India - Summary deck from the free webinar entitled, Captive Market Landscape in India on April 19, 2007. Presented by Gaurav Gupta, Associate Principal and Country Head, Everest Group India. - April 2007 Buyer-Driven Supplier Consolidation Will Change the ADM Industry - The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing led to fast growth for more than a decade. Now large buyers are starting to revaluate their strategies and consolidate multiple relationships into a coherent portfo... - April 2007 BEAT in ITO - This document is a "Summary of Questions and Answers" from the joint Bernstein and Everest Analysis of Trends (B.E.A.T.) in IT Webinar conducted on February 27, 2007. - May 2007 ITO Market Update: Impact of the SOA - Preview Deck - An explanation of SOA implementation approaches in the context of their role in IT outsourcing and the challenges and opportunities for the industry. An analysis of SOA's role in ITO today and its likely effect on the outsourcing ind... - September 2007 Outsourcing in Eastern Europe - The Emerging Frontier - Webinar handout deck from the |